Before writing a single line of code, we talked to dozens of mechanics and workshop owners across Spain. The same scenes came up in every conversation: appointments jotted in a notebook, on a phone, and on a sticky note; jobs delivered unbilled because no one wrote them down; invoices made by hand at eleven at night. And no way to know whether the month had gone well without checking everything by hand. The conclusion was always the same.
The problem was never the mechanics. It was the management.